Frequently Asked Questions
Everything you need to know about enhancing your living space with X-All.
What are your standard shipping times for home furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for large furniture pieces which includes professional assembly and removal of all packaging materials for a flat fee.
What is the return policy if a product doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply for large furniture items.
Are your wood products sustainably sourced?
Quality and sustainability are our priorities. At X-All, we partner with manufacturers who use FSC-certified timber and eco-friendly finishes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna for larger home investments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.